A report going to the city’s public works committee next week finds double the average number complaints per week in the first quarter of the year in areas of the city collected by unionized city employees compared to areas where collection has been contracted out.
In the first three months of 2013, there were around 15 “daily service requests” per week in Districts 1 and 2 — the two areas of the city where collection has been privatized — while the complaints in Districts 3 and 4 were around 30 per week.
Mayor Rob Ford led city council in contracting out garbage collection in District 2 — the area west of Yonge St. and east of the Humber River — earlier this council term. While complaints spiked when the service switched from city employees to GFL — the company that won the bid — things now seem to be running smoothly, according to city staff.
The staff report does stress service is getting better across the city.
“Although these service request numbers for District 3 and 4 are higher than District 1 and 2 they are an improvement over last year’s average per day of 50 complaints,” the report notes.
Public works chairman Denzil Minnan-Wong called the numbers “fantastic.”
He argued it shows privatizing garbage pick-up was the right thing to do.
“This report shows a clear win not only in terms of price but service performance exceeds that of the public sector,” Minnan-Wong said.
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