TORONTO - Toronto’s privatized trash collection has generated fewer complaints so far this year than its garbage pick-up performed by city workers.
A report going to the city’s public works committee next week finds
double the average number complaints per week in the first quarter of
the year in areas of the city collected by unionized city employees
compared to areas where collection has been contracted out.
In the first three months of 2013, there were around 15 “daily
service requests” per week in Districts 1 and 2 — the two areas of the
city where collection has been privatized — while the complaints in
Districts 3 and 4 were around 30 per week.
Mayor Rob Ford led city council in contracting out garbage collection
in District 2 — the area west of Yonge St. and east of the Humber River
— earlier this council term. While complaints spiked when the service
switched from city employees to GFL — the company that won the bid —
things now seem to be running smoothly, according to city staff.
The staff report does stress service is getting better across the city.
“Although these service request numbers for District 3 and 4 are
higher than District 1 and 2 they are an improvement over last year’s
average per day of 50 complaints,” the report notes.
Public works chairman Denzil Minnan-Wong called the numbers “fantastic.”
He argued it shows privatizing garbage pick-up was the right thing to do.
“This report shows a clear win not only in terms of price but service
performance exceeds that of the public sector,” Minnan-Wong said.
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